Frequently Asked Questions
Thank you for considering Little Grizzly Ranch! We are excited to have you. Please contact us via email, phone, or website chat if you have any questions not covered.
Wagon and Sleigh Ride FAQ
Q Do I need a reservation/ How soon can I get a reservation?
A Reservations are required for all services. You can see Wagon and Sleigh Ride availability under the 'Book Online' tab.
Q How many people can one sleigh hold?
A One sleigh accomodates a max group weight of 750 pounds.
Q will there be other people on our ride?
A No, all 2022-2023 sleigh rides are sold as private rides.
Q How long does a sleigh ride and campfire take?
A Please allow at least an hour in your itinerary to enjoy your sleigh ride and warm up by the campfire with hot drinks and delicious goodies.
Q What forms of payment do you take?
A We require payment at the time of booking. Your reservation will not be held without payment. Our secure checkout can be used with any major debit or credit card.
Q Can I bring my own drinks or snacks?
A No outside food or beverages are allowed.
Where are you located?
We are conveniently located five minutes south of downtown Helena on Little Grizzly Ranch. Detailed directions and parking instructions will be provided by email at the time of booking.
There is no snow in town. Do you have snow?
Because it is well shaded, the gulch collects and holds on to snow very well! If it is December-April, we most likely have snow.
What is your cancellation policy for sleigh and wagon rides?
By booking a ride, you agree to our cancellation policy. Our large and pampered horses thank you for funding their hay, grain, shoes, and carrots. In the event that the ranch is forced to close, a full refund will be offered. Otherwise, Payments are final. We will accept a cancellation and issue a refund only if there is: A death or hospitalization in the immediate family.
What is your Reschedule policy for sleigh or wagon rides?
An appointment can be rescheduled IF notice is given 5 days prior to your reservation. i.e. if your appointment is on Friday the 5th, you must request to reschedule it no later than Monday the 1st.
Rescheduling:
Customers are limited to one re-schedule for a given appointment. The new appointment must be during the same season (i.e. October 2022 - April 2023) as the original appointment.
Does the Ranch Ever Close?
Little Grizzly Ranch reserves the right to close for the day if we deem necessary. some examples are:
If temperatures are not above zero at noon AT the ranch.
If temperatures are at 100 at noon AT the ranch.
Our unique location means that the temperature here can vary greatly from the temperature on Helena weather apps. If the ranch closes for the day, full refunds or rescheduled rides are provided.
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Jessica Plancich Riding Lesson Program FAQ
For more information about Jessica Plancich Riding Lesson Program, please visit the 'Riding Lesson Program' tab.
Does the riding lesson program provide lesson horses?
When a month package of riding lessons is purchased, a lesson horse is provided. The purchase gives students access to the use of a lesson horse for their lessons.
Can I Cancel a riding lesson package, camp, or class that I paid for?
Payments are final. It's hard to take hay back out of a horse's stomach.
Can I Reschedule a riding lesson?
Students are limited to one make up per month. 24 hour notice on the part of the student is required to reschedule a riding lesson. The rescheduled lesson must take place within one month of the original lesson. (i.e. a missed lesson on September 5th must be made up by October 5th). Any cancelation made by the riding lesson program will be offered a reschedule.
Do you give Pony Rides or Birthday Parties?
Unfortunately, giving pony rides is not in line with our goals as a lesson program. We do provide packages of riding lessons for kids ages four and up.
I am in town for the weekend. Can I take your horse on a trail ride?
No. We DO NOT offer guest trail rides. Such solicitations will not receive a response.
I'm in town for the weekend and I'm the 85 -time world champion of everything from Barrel Racing to Dressage. Now can I take your horse for a trail ride?
The answer is still no.